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Keeping everyone safe

We are now open and we can’t wait to welcome you all again.

It’s now our turn to do our bit. We’ll need you to follow all safety guidelines we set in place. You’ll see signs clearly displayed at the entrances and around the centre, reminding you of the need to social distance and not to shop in large groups. We’ll be following enhanced cleaning procedures and you may need to queue for a short while to enter the centre and stores. This way, we can ensure everyone in the centre is able to social distance easily. We know it’s going to take some getting used to, and the way we all shop is going to feel a little different for a while. But, don’t worry, our priority is yours and our staff’s health.

We need to work together to keep safe, and the way we all shop is going to feel different for a while. But our priority is yours and our colleagues’ health. We have introduced a range of measures to keep all of us safe. These include: • A one-way system in the centre. • Clear signs throughout the centre reminding everyone of the need to social distance, and to avoid shopping in large groups. • Hand sanitiser stations around the centre. • Enhanced cleaning procedures throughout the centre and car parks. • Encouraging customers to wear face coverings in stores and through-out the mall. Please remember it’s best to check for up-to-date details on store opening times by clicking here before you visit.

Below are a range of answers to the most frequently asked questions to help plan your next visit:

Will the toilets be open?

Yes – the toilets and Family Room facilities are open, although we have introduced measures to encourage social distancing.

Which stores are open?

If you are planning to visit a particular store, please visit their page here for the latest information.

Can I use the lift?

Our lifts are available for use but social distancing is required at all time, and we are recommending one person or household per lift. Please only enter a vacant lift when it becomes available. This may mean delays to your journey through the centre during times of high use.

Are the car parks open?

All car parks are open. For further information please visit here.

I have a gift card that expired whilst the centre was closed – can I still use it?

We are pleased to extend the expiry date of all customer gift cards to enable customers to shop as normal. If you have any issues with your gift card please contact our Customer Service Desk by clicking here.

For more information regarding the Dundrum Town Centre gift card please visit here.