Counter Associate @ Deciem - The Home of The Ordinary (Brown Thomas)

What on earth is DECIEM?

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, Avestan, and other beauty brands, and is an industry disruptor with an innovation-focused approach. It was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed the company with creativity and innovation alongside Co-Founder and CEO, Nicola Kilner.

We are growing very rapidly and need someone who shares this vision and wants to grow with us!

What are we looking for?

We are looking for a part-time Counter Associate to join our Dundrum, Brown Thomas Counter. As a Counter Associate, you will deliver the highest customer service standards by following the DECIEM experience and contributing to a teamwork environment positively, pleasantly, and effectively.

What would you be doing?

• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service

• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training

• Ensure standards for quality, customer service, and health and safety are met

• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products

• Assist in maintaining counter standards of cleanliness and organization

• Be aware of and assist in maintaining DECIEM’s merchandising concepts

• Conduct products refunds and address customer issues in a positive manner

• Responsible for opening/closing of the counter, and paperwork

• Communicate inventory issues/concerns to Counter/Area Management

• Ensure compliance with policies and procedures (e.g. loss prevention, safety standards, returns)

What skills and qualifications do you need?

• Love of beauty products and a passion for skincare

• Comfortable in engaging customers and applying products with the customer while providing consultations

• Ability to multi-task, while providing professional and outstanding customer service

• Effective time management and communication skills

• Attention to detail and problem-solving skills