Assistant Manager @ Space NK

Job Title: Assistant Manager

Reports to: Store Manager

Reports: Supervisors, Keyholders, Beauty Advisors

Main Purpose of the Role:

The Assistant Managers main responsibility is to support the Store Manager to maximise sales and profitability

whilst developing and retaining a high performing team.

They must aim to deliver:

• Our Brand Vision and Mission by living our brand pillars

• A visually inspiring and inviting store environment

• A fully compliant store, adhering to all company processes and policies

• Assists the Store Manager to identify a focused and commercial business plan to deliver bottom line

profitability

Main Responsibilities:

Customer First

• Delivers a 'customer first' experience exceeding customer expectations

• Coaches their team to ensure a 'customer first' experience is delivered consistently Ensures

• consistent product training and knowledge to provide unbiased customer advice

KPI's

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion

• Exceeds the company acquisition target for N.dulge

• Assists the Store Manager in managing payroll spend within budget through effective scheduling

and people planning

• Manages stock file accuracy - adheres to all stock handling policies to ensure stock accuracy

and minimise stock loss

Communication

• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and

monthly basis, focusing on their achievement

• Communicates clearly and concisely with all internal and external business partners to drive

business opportunities

Commerciality

• Actively identifies innovative opportunities to maximise their business

• Confidently analyses all available business reports to review weekly, monthly and yearly

performance

Team

• Assists the Store Manager by supporting recruitment and retaining diverse teams that supports our

'customer first' experience

• Creates an inclusive, welcoming and approachable environment for employees to thrive in

• Confidently delivers feedback and manages performance in line with Company processes

Leadership

• Leads, motivates, and inspires the team - be a role model!

• Coaches and develops their team and individuals to achieve their full potential

Store Operations

• Ensures the store is maintained in line with Company maintenance and Health & Safety standards.

• Communicating all needs, in a timely manner, with the Regional Manager or Property Manager

• Understands and adheres to all Company loss prevention practices

Qualities

• Ability to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate

their team

• Ability to understand and analyse commercial reports to drive business opportunities

• Ability to identify key performance behaviours and competencies within the team

• Ability to build strong working relationships with support office departments

• Strong communication skills

• Strong prioritising and organisational skills

• Leads by example

• Values honesty and integrity in working relationships

• Ability to manage change

• Flexibility to meet rapidly changing priorities and deadlines

• Ability to delegate tasks and follow up effectively to ensure completion

• Solution minded, uses initiative to positively solve problems

Please apply through the link below

- Assistant Manager (37.5 hours) - Space NK