Counter Manager @Clarins @Boots

Business Management • To ensure that all business, Retail and Skin Spa (Spa where relevant) objectives and targets are achieved. • To ensure that accurate stock and sales levels are maintained. • To ensure effective implementation of the company on-counter activity plan in accordance with the Clarins Business Plan. • To ensure the effective implementation of the individual Clarins Store promotional programme. • To establish an overall awareness of competitive / department / store performance in relation to that of the Clarins business. • To establish a strong working relationship with the Store Management Team. • To develop an effective account events programme; planning, implementing and attendance of a minimum of four events with a minimum of 20 attendees and six special events with a minimum of 6 attendees. • To ensure that the Clarins Visual Merchandising Guidelines are observed and adhered to. • To ensure the effective implementation of the individual Clarins Store/Skin Spa promotional programme. • Where there is a Spa, to establish an effective working relationship between the Clarins Skin Spa and retail team leading to an focus of the total Clarins business in the store. • Where there is a Spa, to ensure all Skin Spa procedures and guidelines are implemented as detailed within the Clarins Skin Spa communication document, in line with the counter. Team Development • To ensure the effective development of each team member (including Skin Spa where relevant). • To establish a professional working relationship with each team member (including Skin Spa therapists where relevant) in order to assist them in their individual development programme as determined as per Brand Business Plan. • To ensure that each team member is aware of their own targets and achievements, as well as the accounts as per Clarins Business Manager. • To ensure that each team member is aware of the company and account business objectives and targets as per Clarins Business manager. • To ensure that each team member is aware of, and can implement, the company on-counter activity plan, in accordance with the Clarins Sales Communication Document. • To ensure that each team member is aware of, and can implement, the individual Clarins/Store promotional programme. • To work with the Clarins Field Sales Management Team in order to ensure effective succession management. • To work with the Clarins Field Sales Management Team in order to identify potential future Clarins employees as per Clarins Business Manger. • To build a positive, motivated and well informed Clarins team, through the demonstration of effective management skills. • To ensure that each new team member receives an Induction Programme in accordance with company guidelines. • Where there is a Spa, to ensure that each Skin Spa team member is aware of, and can implement, the individual Clarins/Store Skin Spa promotional programme as per Clarins Business plan. • Where there is a Spa, to ensure that the Skin Spa team carry out and maintain the highest standards of all Clarins professional treatments in accordance with the Clarins treatment guidelines. General Duties • To ensure all Health & Safety and Employee Manual guidelines are followed. • To ensure that a high standard of hygiene is maintained within the retail counter/Skin Spa - daily/weekly/monthly/annual. • To accurately complete and check all required paperwork and ensure it is presented on time. • To lead by example at all times ensuring that you, and each individual within your account, portrays a professional image and conducts themselves in a manner that is acceptable to Clarins Business Manager.

ESSENTIAL SKILLS AND ABILITIES

Proven Business Skills Hands on experience with a passion for retail and strong commercial skills. Inquisitive and analytical with the ability to trouble-shoot and make informed decisions. Numerical with the ability to interpret business data, create and achieve targets. Enjoys exploring opportunities and taking initiative lead by example. Proven People Skills Exceptional customer service skills – motor and coach team in ensuring high standards are maintained. People management and development experience that can empower others. A motivational team player with inspirational social skills. Encourages co-operation, networking / building and sustaining business relationships. Empowers and drives team to achieve account goals. Proven Personal Skills Articulate and confident communicator. Flexible with the ability to multi task, prioritise and effectively delegate. Sets high professional standards under effective and efficient time management. Manages team, internal stakeholders and acts as strong professional leader for Brand and values.