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Service Manager

House of Fraser require a Service Manager
The Service Manager role is a critical operational role within House of Fraser.  The role has accountability for delivering the Category Sales plan. 

The role holder is required to inspire the teams within the Store and influence across the Business to maximise profitability by delivering a Best in Class service experience to our customers.

It requires the role holder to use skills to implement operating, workforce, budgeting and forecasting plans and effectively deliver change initiatives within their category.  This must be complimented with a daily operational focus on motivating and engaging with the Category teams, delivering a consistently memorable customer experience, optimising sales and delivering excellent standards.

It is a front line, shop floor focused position that requires strong inspirational leadership and role modelling the House of Fraser values. The capacity to be resourceful, flexible and resilient to manage and exploit the opportunities and challenges a House of Fraser Department Store will present is also key.

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